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Support

Welcome to Mindvalley States! If you have any questions, concerns, or need assistance, our dedicated support team is here to help. You can reach out to us via email below. Before you do, check out our list of FAQs below, we might already have the answer for you. 

 

Browse help topics
Purchase Questions plus icon
Can I purchase a specific State stack individually? chevron

Yes you can! All Mindvalley States Stacks can be bought individually or as part of a set, with a maximum of 3 units per order

What is the return policy for Mindvalley States? chevron

You can find all detailed information in the Mindvalley States Terms of Use policy. We will have a 60 day return policy from the date of purchase. If you have a product quality complaint they can return the unopened product to us within 60 days of purchase and we can offer a refund, but the customer will be responsible for the shipping costs. This applies to both US and international customers. To return, customers have to submit this return form: www.mindvalleystates.com/refund. The form also provides the return address. 

Who can I contact if I need to change my shipping address? chevron

Note that we want to optimize for as fast as possible delivery, hence our products usually are being sent for shipping between 1-10 hours after your order. If you want to change your address before the product is shipped out you can do that free of charge. Please contact customer service by email on support@mindvalleystates.com . If the product has already shipped there is no guarantee that we will be able to change your shipping address mid shipment. We will inquire and if it is possible to change with carrier mid shipment there will be a change of address fee IF POSSIBLE.

Where do you ship? chevron

We currently only ship to the United States, Canada, UK and majority of Europe for the time being, however we always review and update our shipping countries and update it. Note that we ship from the USA, so import taxes for your country/region will apply. In case you are located outside of the regions we are shipping now, but are excited and interested, please sign up to our e-mail newsletter at the bottom of this page, where we will inform you when we are ready and opened to new international markets.

What import taxes can I expect in non-USA Countries? chevron

Note that we are shipping from the USA, which means import taxes will apply for your region or country. Note that import taxes are managed by your own country depending on what is your local policy, and can unfortunately not be controlled by us. You will be informed about the Import taxes by a delivery partner when your package has arrived in your country and ready for at-home delivery.

How do I track my order? chevron

You will receive update emails with your trakcing number, and additionally you can log into the Mindvalley States account to review your purchases. Please contact the delivery service for tracking updates.

How long will the shipment of my product take? chevron

For USA customers, shipment will take between 3-8 business days. For international customers, this will be between 14-21 business days, depending on the country of origin. Note that for international customers, there will be an import VAT to be paid before release of the package.

Can I order more than 3 items? chevron

You can only order an amount that is safe for personal use, which is why for your safety we have capped the amount of products you can purchase in one order to 3.

What if I find some residual powder in one of the bottles? chevron

Residual powder in the bottle is perfectly normal in bottles of pills all throughout the industry, note it doesn’t change the effectiveness or our formulation.

Product questions plus icon
Will they cause dependency long term? Example; Like i would not be able to focus without taking FOCUS. chevron

E.g. The ingredients in FOCUS are not known to be addictive or cause physical dependence. Unlike substances that can lead to addiction, FOCUS does not contain any controlled or habit-forming compounds.The natural nootropic ingredients in FOCUS work by supporting healthy brain function and cognition. They do not artificially stimulate the brain's reward pathways in ways that could lead to addiction or dependency. Users can start or stop taking FOCUS without experiencing withdrawal symptoms.That said, some people may find the cognitive benefits of FOCUS subjectively helpful for their focus and productivity. This could lead to a desire to continue using the product, but this would be based on perceived positive effects rather than a physical dependency.As always, it's recommended to use supplements as part of a holistic approach to cognitive health, including proper nutrition, sleep, and exercise. If you have any concerns, it's best to consult with a healthcare professional about your individual circumstances.

Do you need to take the supplements every day in order to get results or not? chevron

You don’t need to take Mindvalley States supplements every day to see results. The supplements are designed to work both as-needed and with consistent use, depending on your goals. Some people may prefer to use them daily to maintain a steady state of support, while others might only take them when they want to achieve a specific state, such as Focus for productivity or Zen for relaxation.Regular use can enhance the body's response over time, making it easier to access the desired state. However, if you prefer to take them occasionally, you can still experience noticeable effects. Pairing the supplements with the Mindvalley States app, which provides guided practices tailored to each supplement, can further amplify results regardless of the frequency of use.

How long does it take to notice the difference? Do I feel effects immediately? chevron

Mindvalley States is a whole system, so for the whole system to be experienced, it varies from person to person, depending on your experience, we’d recommend you approach your State with a sense of expectation. All the information for each individual supplement and supporting mental training stack can be found in The Mindvalley States app. If you look at the pill alone - a typical activation time is 20-30 minutes from pill ingestion, again depending on everyone's individual biochemistry.

Do I do this every day or just when I’m looking to enter a certain state? chevron

Your States Stacks are designed to be used holistically and may take a little planning to go deep into a certain state. Taking the supplements and doing the meditations regularly will enhance your emotional intelligence and ability to help control your mood.

What time of day is best for me to take certain States? chevron

All the information and instructions will be available in The Mindvalley States app, but we’d recommend FOCUS for support at work, BLISS for socializing or family time, ZEN for winding down, DREAM for before bed and GAZM - well, that’s up to you.

Can I open the capsules and just take powder form as well? chevron

Any supplements unless otherwise stated can all be opened and consumed, including these.

Why do some States have 2 or 4 pills as a serving and have 4 pills as a serving size and not less? chevron

To maintain high-quality, effective ingredients that are experiental, manufacturers may need to use larger quantities that can’t fit in a single pill, requiring multiple capsules.

Does this work for ADHD/Dementia /other illnesses? chevron

Dietary supplements are not intended to diagnose, treat, cure or prevent any disease. If you are under a physician's care or taking medication, consult with your healthcare professional before using this product.

How do I download the Mindvalley States App? chevron

You can download the Mindvalley States App in the App or Playstore, and review the link on 'Get The App' in our website footer. Note the app access will be linked to the account you signed up with to purchase your product.

I would like to use the Mindvalley States App on another e-mail, how can I transfer it? chevron

The Mindvalley States App access is always given to the e-mail address you used to sign up. Please write us at support@mindvalleystates.com to request for a transfer your App access to another e-mail address.

Safety questions plus icon
I have a pre-existing health condition, can I still use States? chevron

We will not be providing any medical advice, please talk to your trusted medical professional before starting and supplement regimen
If you’re concerned about how your condition might interact with new supplements or meditation practices, please consult your healthcare professional before ordering.

Are there age-related considerations for the safe use of States? chevron

States are formulated for consenting legal adults. (18 years+).

What if I experience a negative health effect? chevron

Please contact us immediately at support@mindvalley.com and we prioritize your query to our specialized team.

How is the quality and safety of Mindvalley States ensured? chevron

Supplier Selection : We partner with trusted suppliers who adhere to strict quality control measures and have a track record of providing premium, safe ingredients. Before any ingredient is sourced, we thoroughly vet suppliers to ensure they meet our stringent criteria for quality and safety. 
Ingredient Testing: Upon receiving ingredients, they undergo rigorous testing in accredited laboratories via 3rd party testing to verify their identity, purity, and potency. This testing helps us confirm that the ingredients meet our specifications and are safe and free from contaminants or adulterants.
Manufacturing Process: Our manufacturing facilities operate in accordance with Good Manufacturing Practices (GMP) guidelines, which set forth stringent standards for cleanliness, sanitation, and quality control. Our highly trained staff follows standardized procedures to ensure consistency and reliability in every batch. 
Quality Assurance: Throughout the manufacturing process, we conduct regular quality checks and inspections to monitor the integrity of our products. This includes visual inspections, in-process testing, and final product analysis to verify that all specifications are met.
 • Traceability: Throughout the manufacturing process, we conduct regular quality checks and inspections to monitor the integrity of our products. This includes visual inspections, in-process testing, and final product analysis to verify that all specifications are met. 
Adherence to Regulations: Our products comply with all relevant regulations and standards set forth by regulatory authorities. We stay up to date with the latest developments in the industry to ensure ongoing compliance and uphold the highest standards of quality and safety. 
Customer Feedback: We value feedback from our customers and take their input seriously. Any reports of adverse reactions or concerns regarding product quality are thoroughly investigated, and appropriate actions are taken to address them promptly.

Where can I find the research on the ingredients? chevron

To find research on the ingredients you can explore several reliable sources such as PubMed, Google Scholar, National Institutes of Health (NIH) as well as our supplement ingredients websites.

I have an allergy, can I take these? chevron

Yes, you can safely use this product! It does not contain allergens like e.g. peanuts and is formulated to be allergen free. Additionally, our product has undergone rigorous 3rd party testing to verify its safety and ensure it meets our high quality standards. However if you have any concerns or specific allergies, we always recommend consulting with your healthcare provider before starting any new supplement. 

Can other medications impact absorption? chevron

If you are under a physician’s care for a known medical condition or taking medication (especially antidepressant or anti-anxiety drugs), consult with your healthcare professional before using this product.

Can I use all 5 States in a day? chevron

All the instructions can be found in the app. Always consult with your healthcare provider. However yes, as long as you’ve checked the ingredients of the supplements are okay for dietary requirements you can activate all 5 states in one day. We’d recommend FOCUS for support at work, BLISS for socializing, ZEN for winding down, DREAM for before bed and GAZM - well, that’s up to you. There is bio individuality in all of us. Our body is based on what we eat, where we live, our environment around us. We all have different outcomes based on different supplements we take & encourage you to try multiple states to find what works best for you when taking these supplements. However please note we will not be providing any medical advice, please talk to your trusted medical professional before starting and supplement regimen

Other questions plus icon
I have feedback for your product, where do I go? chevron

If you have any suggestions or feedback, please e-mail us at support@mindvalleystates.com.

I would like to partner with Mindvalley States, who do I contact? chevron

Please contact us at support@mindvalleystates.com.

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